Certified Consultants/Software Specialists:

Philandra Consulting can provide you with complete implementation services associated with your  Lucent/ Avaya system.

  • Definity G3r, G3I
  • System 85
  • System 75
  • ProLogic, Legend, Merlin Magic.

We specialize in system integration and application enhancements that can be accomplished onsite or remotely by our software administration experts.

Call Routing and Completion:

  • ARS (Automatic Route Selection)
  • World Class Routing and NANP (North American Numbering Plan)
  • AAR (Automatic Alternate Routing)
  • ACD and UCD (Automatic and Uniform Call Distribution)
  • Vectoring

CTI (Computer Telephony Integration)

  • Via ASAI through MAP-D

Facilities Management:

  • Networking
  • Analog and Digital Trunk Services:
  • (ISDN, T1.5, DID, DOD, WATS, Local and FX)
  • System Security RPSD (Lock and Key implementations and changes)

System Management Reports and Analysis:

  • Traffic analysis
  • Least cost routing assurance
  • Call completion
  • Usage and Security

Station Services:

  • Analog and Digital terminal moves, adds, changes, and rearrangements.
  • ISDN: BRI and PRI terminal implementations

Related Systems:

  • CMS (Call Management System)


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