LUCENT / AVAYA
Certified Consultants/Software Specialists:
Philandra Consulting can provide you with complete implementation services associated with your Lucent/ Avaya system.
- Definity G3r, G3I
- System 85
- System 75
- ProLogic, Legend, Merlin Magic.
We specialize in system integration and application enhancements that can be accomplished onsite or remotely by our software administration experts.
Call Routing and Completion:
- ARS (Automatic Route Selection)
- World Class Routing and NANP (North American Numbering Plan)
- AAR (Automatic Alternate Routing)
- ACD and UCD (Automatic and Uniform Call Distribution)
CTI (Computer Telephony Integration)
- Analog and Digital Trunk Services:
- (ISDN, T1.5, DID, DOD, WATS, Local and FX)
- System Security RPSD (Lock and Key implementations and changes)
System Management Reports and Analysis:
- Traffic analysis
- Least cost routing assurance
- Call completion
- Usage and Security
- Analog and Digital terminal moves, adds, changes, and rearrangements.
- ISDN: BRI and PRI terminal implementations
- CMS (Call Management System)